Who Are We
Mpress Studios, a trade name of Gnarly Crumb, LLC, provides professional WordPress and web hosting services. This privacy policy applies to all visitors and customers using or accessing our website for the services we offer. It also pertains to the WordPress services we provide, which may use APIs to interact with our servers.
This policy does not cover websites that we host for our customers. For these sites, the site owner/customer is responsible for publishing its own privacy policy.
Mpress Studios is a registered LLC in [Virginia, USA]. Our mailing address is:
Mpress Studios
513 E Main St # 1701
Charlottesville, VA 22902
USA
For any privacy-related questions, you can reach us at [your email, e.g., privacy@mpressstudios.com].
Introduction
These terms and conditions (“Terms”) govern all use of the Mpress Studios website and all content, services, and products available at or through the website. This includes, but is not limited to, Mpress Studios hosting, domains, plugins, and API services (collectively referred to as “Services”). Our Services are offered subject to your acceptance without modification of all of the terms and conditions contained herein and all other operating rules, policies (including, without limitation, Gnarly Crumb, LLC’s dba Mpress Studios Privacy Policy) and procedures that may be published from time to time by Gnarly Crumb, LLC dba Mpress Studios (collectively, the “Agreement”). You agree that we may automatically upgrade our Services, and these Terms will apply to any upgrades.
Please read this Agreement carefully before accessing or using our Services. By accessing or using any part of our Services, you agree to become bound by the Terms of this Agreement. If you do not agree to all the Terms of this Agreement, then you may not access or use any of our Services. If these Terms are considered an offer by Incsub, acceptance is expressly limited to these Terms.
Use of our Services requires a MyMpress account. You agree to provide us with complete and accurate information when you register for an account.
Plugins
As a member, you are granted an inalienable right to own and continue to use all plugins and themes that you have downloaded, even after your membership subscription is cancelled. Whether you are a current member or not, all plugins and themes will continue to function “as is” regardless of if your membership expires.
Updates are released often for compatibility, feature upgrades, and additions and are only available to customers who have an active membership. ‘Automatic Upgrades’ are available to customers who have the plugin installed and a current membership.
Hosting
If you are using our managed hosting services, the following applies:
- By using our hosting services, you grant us access to your website and database for the purpose of hosting and/or backing up your content.
- In order to address security vulnerabilities, we will first notify you, and then we may push an upgrade to your site, or we may access your site to remove malicious code.
- We may scan your data and content to compile aggregated/anonymized statistics for our internal use to optimize the performance and security of the service.
- If you lose access to your MyMpress account or cancel your membership, you will not be able to access your hosting or backup data. We may not be able to recover backups or data more than fourteen (14) days after the account goes inactive.
- You grant us a worldwide, royalty-free, and non-exclusive license to copy and store your data and content only to the extent necessary to operate the Service. You own your data and content.
For sites that we host, our goal is an uptime of 100% – meaning all sites are available 24/7/365. We know that sometimes this goal may not be achieved, and in those cases, the following Service Level Agreement (SLA) applies:
- We guarantee a 99.9% uptime SLA.
- We do not place any hard limits on traffic, visits, or bandwidth on your sites. Should your site experience a spike in traffic (both human and/or by bots), your site may experience performance problems or even downtime. We will send an alert on how to upgrade your hosting plan to higher resources in this case, and our SLA will not apply.
- Should the SLA not be met during a calendar month, you are entitled to an SLA Credit. You must contact support to request an SLA Credit within 30 days of the end of the month for which the SLA was not met. Credits will be valued at 5% of your monthly hosting charges for each full hour of downtime beyond the SLA and will not exceed 100% of your hosting charges. Downtime will be determined by our monitoring tools.
- Our SLA applies to any human errors by our team and by employees or contractors of any 3rd party service providers that we use to supply the hosting service.
- Our SLA does not apply to any downtime that is out of our control, including problems resulting from 3rd party code, user-error, or natural disasters such as floods or earthquakes.
Free hosted sites may be archived after 21 days of inactivity. Sites will be marked as ‘active’ automatically if one of the following occurs:
- The settings for the site has been visited at least once in the Hub in the past 21 days
- A custom domain has been added to the site and validated
We will send a warning email one week before archiving the site and again when the site is archived. A site can be restored and made active again within 30 days of being archived.
Snapshot & Hosting Backups
- All MyMpress members have free storage space shared across all Hub-connected sites and can store Snapshot backups for up to 50 days. The storage capacity depends on the membership plan, and additional space can be purchased if needed.
- All MyMpress hosting plans include nightly Hosting backups with no storage costs. Hosting backups can be stored for up to 30 days. Hourly Hosting backup services can be purchased for individual sites at an additional cost.
If you are using the Snapshot Pro backup service, the following applies:
- By using our Snapshot or Hosting backup services, you grant us access to your website, database, and any virtual or physical servers for the purpose of backing up and or restoring your data and content.
- We may scan your data and content to compile aggregated/anonymized statistics for our internal use to optimize the performance and security of the service.
- If you lose access to your MyMpress account or cancel your membership, you will not be able to access your backup data. We may not be able to recover backups or data more than fourteen (14) days after the account goes inactive.
- You grant us a worldwide, royalty-free, and non-exclusive license to copy and store your data and content only to the extent necessary to operate the Service. You own your data and content.
Prohibited Uses
When using MyMpress Services, you agree not to:
- violate any state, federal or foreign laws or regulations;
- infringe on any intellectual property rights (e.g., copyright, trademark, patent or other proprietary rights, including copy & graphics on the MyMpress site, the MyMpress blog and plugins & services);
- publish, host, or transmit content that is defamatory, slanderous or trade libelous;
- publish, host, or transmit content that is threatening or harassing;
- publish, host, or transmit content that is discriminatory based on gender, sexual orientation, race, age or promotes hate;
- disclose the sensitive personal information of others;
- distribute material that is or enables malware, spyware, adware, or other malicious code;
- send spam or bulk unsolicited messages;
- interfere with, disrupt, or attack any service or network;
- resell, share, or publish MyMpress credentials or access;
- make any plugin available for public download in ways that violate the Terms of the GPL 2.0 license.
Payments & Subscriptions
Mpress Studios is a membership site and many of our Services require an active paid subscription – including Hosting, Managed Backups, and our CDN (“Paid Services”). By using a Paid Service, you agree to pay the specified fees, which we’ll charge you for in regular intervals (such as monthly or annually), on a pre-pay basis until you cancel, which you can do at any time on your account overview page or by contacting support.
To ensure uninterrupted service, our Paid Services are automatically renewed. This means that unless you cancel a Paid Service before the end of the applicable subscription period, it will automatically renew, and you authorize us to invoice you or use any payment mechanism we have on record for you to collect the then-applicable subscription fee (as well as any taxes). Your Paid Services are renewed for the same interval of time.
If you choose to cancel your subscription, your membership will remain active until the end of your current billing cycle.
If your payment fails or Paid Services are otherwise not paid for on time, we may immediately cancel or revoke your access to the Paid Services.
We reserve the right to refuse service or cancel your subscription and revoke membership access with a prorated refund for any reason we deem appropriate.
We may change our fees at any time. When applicable, we may give you advance notice of the fee changes. If you don’t agree with the fee changes, you can cancel your Paid Service.
Services are billed on a pre-pay basis and automatically renew until canceled. You are responsible for ensuring timely payment of all fees and providing accurate billing information.
Refund Policy
If you are experiencing a technical issue, before requesting a refund, let our support team help resolve the issue by submitting your request here.
Refunds requested are issued at the discretion of our support staff. No refunds whatsoever will be given for scheduled subscription payments after 30 days, except in the rare case that it is due to billing errors on our end.
If you contact your bank or credit card company to decline or reverse the charge of fees for Paid Services, we will not provide a refund and we may revoke your access to our Services in general.
Refunds are available once per person or entity and will not apply if your account is in violation of these Terms.
Product not available for refunds:
Domain Registration, Renewal, Transfer & Redemption fees are not refundable under any circumstances.
Support and Service Use
Support may be provided via email, live chat and forums, available in English. We are committed to ensuring that our support meets your needs and addresses your issues efficiently.
We offer our Services ‘as is’, with no implied meaning that all Services will function exactly as you wish or with all 3rd party components and plugins.
Support may be provided by Live Chat on the MyMpress site and in our Forums. Any issues that can’t be immediately or easily answered via Live Chat will result in the creation of a Forum ticket for ongoing follow-up and tracking.
While our support staff are located around the world, to ensure we reach the widest possible audience our support services are offered in English only. This applies to both Live Chat and Forum support, as well as email communications.
We commit to having our support team available 24/7/365, and that average Live Chat wait times will be under 60 minutes. Resolution times of issues will depend on the complexity, support queue, and the availability of the appropriate staff member to address the issue.
We will do our utmost to support anything WordPress related, however, some requests may require complex or custom work which is beyond the scope of what we can reasonably provide. We reserve the right to determine which requests and levels of support that we can and can’t provide.
Support for site-related issues is only provided for sites that are connected to your Hub. You may grant our support team access to your sites in order to troubleshoot and resolve problems. It is your responsibility to always obtain a backup of your site prior to requesting support or granting access to support staff. Further, you take full responsibility for lost content or any downtime as a result of support – both on staging and production sites. We strongly recommend that troubleshooting take place on staging environments first whenever possible.
In order to receive support for any Service, you must be using the most recent version of our products, WordPress, and any other theme or plugin utilized on your site. MyMPress makes no guarantees and cannot provide support to anyone using outdated or otherwise altered versions of our products. We offer no support via email or otherwise for installation, customization, or 3rd-party hosting administration of WordPress itself.
Security Responsibilities
You will be solely responsible and liable for any activity that occurs under your username. You are responsible for keeping your password secure and you must immediately notify MPress Studios of any unauthorized uses of its sites, its account, or any other breaches of security.
DMCA
- If MPress Studios receives a DMCA takedown notice for a hosted site that you have sold to your client, we are required to disable the reported content.
- As the MPress Studios account owner, you will be notified of any takedown action, but it is your responsibility to handle communications with your client. If warranted, you, as the site owner, may file a counterclaim as detailed in our DMCA documentation.
Changes to Terms and Services
We may alter these Terms and our Services from time to time. Your continued use of our Services after any changes indicates your acceptance of such changes.
Legal Compliance and Jurisdiction
You agree to comply with all local, state, national, and international laws and regulations applicable to your use of our Services. Disputes arising under these Terms will be governed by the laws of Virginia, USA.
Termination and Cancellation
You may cancel your Services at any time. We reserve the right to suspend or terminate your access to the Services if you violate any terms of this Agreement.
Contact Information
For any questions regarding these Terms or to contact us for any other reason:
Gnarly Crumb, LLC dba Mpress Studios
513 E Main St # 1701
Charlottesville, VA 22902
USA